Senior Process Manager
4 weeks ago
Job Summary
We are seeking a highly skilled Senior Process Manager to join our team at METRO/MAKRO. As a key member of our Business Operations team, you will be responsible for monitoring overall process performance across multiple countries, ensuring compliance with agreed SLAs for AP Cost and AR.
Key Responsibilities
- Monitor process performance and collaborate with customers to resolve ageing buckets.
- Engage with customers to assess impact and migrate processes to GBS.
- Monitor customer reconciliations for cash and card payments.
- Ensure zero compliance for external audits, including ICF.
- Drive efficiency-driven transformation projects with Country and Metro Digital.
- Conduct skip meetings, focus group sessions, and MRM's to discuss process health and team expectations.
- Conduct performance reviews with the team on a quarterly, half-yearly, and yearly basis.
- Share feedback with the Team Leader on a regular basis.
- Manage leave for self and TL.
- Coordinate with other teams to ensure smooth operations, including IT Ops and Infra.
Requirements
- Customer management and people management skills.
- Domain knowledge of AP Cost and Accounts Receivable.
- Knowledge of SAP, especially for AR.
- Expertise in using MS Office tools.
- Strong communication and presentation skills.
- Knowledge of quality tools, such as problem-solving techniques.
- Six Sigma Yellow Belt trained.
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