Senior Delivery Manager

11 hours ago

Chennai, Tamil Nadu, India beBeeTeamLead Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Deliver Exceptional Results as a Team Lead

As a Team Lead, you will be responsible for defining and executing the delivery process from delivery station to customer address.

Key responsibilities include:

  • Defining, building, and executing the delivery process
  • Engaging closely with the delivery team and developing a highly motivated and performance-driven team
  • Continuously improving the delivery process and attaining sustained delivery performance through process and training improvements
  • Analyzing data reports to identify performance bottlenecks and improve performance

Required Skills and Qualifications

  • Strong leadership capabilities and people management skills
  • Good communication skills and ability to work under pressure situations
  • Listening skills and ability to gain input and commitment from all involved in delivering their specific part
  • Strong bias for great customer service and engagement of the team in developing understanding of Customer Experience
  • High ownership and follow-through to ensure delivery of changes/solutions/services that fulfill Customer's needs
  • Analytical skills and ability to effectively analyze and interpret information, identifying and validating key facts

Education and Experience

  • Bachelor's degree
  • 1+ years of sales experience
  • Experience in e-commerce, retail, or advertising
  • Experience in courier industry

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