Program Delivery Manager

4 weeks ago

Chennai, Tamil Nadu, India Mastech Digital Full time
Job Description

Job Summary:

We are seeking an experienced Program/Delivery Manager with a strong background in delivering complex technology and business initiatives across BFSI, Healthcare & Life Sciences, or Consumer Goods (FMCG) verticals. This role requires a who can manage cross-functional programs, drive execution excellence, and ensure on-time delivery aligned to business goals.

You will work closely with internal teams, clients, and stakeholders to manage end-to-end delivery, maintain governance, and oversee a portfolio of projects within a verticalized structure.

Key Responsibilities:

- Lead end-to-end program and project delivery within a specific industry vertical (BFSI, HCLS, or FMCG).
- Manage multi-disciplinary project teams, including business analysts, developers, QA, and operations.
- Ensure delivery of programs within defined scope, schedule, budget, and quality parameters.
- Define program objectives, success metrics, and delivery roadmaps.
- Collaborate with client stakeholders to gather requirements, provide updates, and manage expectations.
- Identify risks and develop mitigation strategies to ensure delivery continuity.
- Implement governance and reporting mechanisms to track progress and KPIs.
- Ensure adherence to Agile/Waterfall methodologies and delivery frameworks.
- Manage vendor/partner engagements and ensure alignment with delivery goals.
- Contribute to pre-sales activities including proposal support and resource estimation as needed.

Required Skills and Qualifications:

- 815 years of program/project delivery experience in IT/technology consulting.
- Proven delivery management experience in at least one of the following domains: Banking & Financial Services, Healthcare & Life Sciences, or Consumer Goods/FMCG.
- Strong understanding of vertical-specific business processes and regulatory environments.
- Excellent stakeholder management, communication, and leadership skills.
- Proficiency in project management tools (e.g., MS Project, JIRA, Smartsheet).
- Familiarity with Agile, Waterfall, or hybrid delivery methodologies.
- PMP, PRINCE2, or equivalent certification is preferred.

Preferred Qualifications:

- Experience with digital transformation, cloud, or data programs.
- Understanding of domain-specific challenges and solutions (e.g., compliance in BFSI, patient data in HCLS, supply chain in FMCG).

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