Program Manager

4 weeks ago

Chennai, Tamil Nadu, India LearningMate Full time
Total Years of Experience: 9 to 13 years

Relevant Experience: 5 years (Program Manager)

Location: Chennai/Mumbai

Mode: Hybrid

Roles and Responsibility

- Serve as the strategic lead for the Managed Services function, ensuring alignment of staffing operations with business priorities and growth objectives.
- Act as the primary point of contact for Practice Groups (PGs), Operating Groups (OGs), and People & Culture (P&C), and engage business leaders to identify and structure global delivery needs within Managed Services, proactively manage expectations, and deliver high levels of stakeholder satisfaction.
- Manage global delivery teams, ensuring seamless coordination between global resources and onshore stakeholders with a focus on SLA adherence and service excellence.
- Build strong relationships with PG/OG Leaders, lead governance meetings, and ensure transparency through structured reporting and communication.
- Own program-level financials, including budgeting and forecasting, and drive efficiencies and enable service growth through renewals and scope expansions.
- Leverage technology expertise — driving innovation, continuous improvement and value.
- Collaborate closely with Talent Acquisition, People Experience and Resource Management Teams to ensure alignment between hiring plans, onboarding, and staffing strategies.
- Contribute to workforce planning and forecasting efforts in partnership with Finance and Business Operations.
- Perform additional duties as assigned in support of MGT's global growth and talent strategy.

Expectations:

- Bachelor's degree from an accredited institution; advanced degree in Business, Human Resources, or related field is a plus.
- 10+ years of experience in staffing/resource management, workforce planning, or a related operational leadership role, preferably in a consulting, professional services, or global delivery environment.
- Proven ability to lead a staffing function, including managing budgets, performance metrics, and global resource pools.
- Strong understanding of project-based resourcing, utilization strategies, and cost optimization models.
- Excellent stakeholder management skills, with the ability to build strong relationships and influence across all levels of the organization.
- Exceptional analytical skills, with experience in creating dashboards, tracking key performance indicators, and providing actionable insights.
- High proficiency with Microsoft Excel (pivot tables, VLOOKUPs, data modeling), PowerPoint, and collaboration tools such as Microsoft Teams.
- Demonstrated ability to manage multiple priorities and complex workflows in a fast-paced, high-growth environment.
- Excellent written and verbal communication skills, with experience presenting to senior leadership.
- Comfortable working across time zones and occasionally outside standard business hours to support global operations.

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