
Delivery Manager
4 weeks ago
We're looking for an Assistant Delivery Manager, Operations specializing in Medical Coding. This role is perfect for a certified coding professional with experience in team leadership, who can effectively manage client relationships, drive operational efficiency, and ensure high-quality service delivery. If you're passionate about optimizing processes and fostering team growth, we encourage you to apply.
Key Responsibilities
- Communicate directly with clients and manage service delivery according to client SLAs.
- Create, maintain, and update process documentation promptly.
- Manage operations through end-to-end planning, process document review, and root cause analysis.
- Assist with new team member training and ensure consistent growth and development.
- Review overall staff performance and ensure that all targets for controlling attrition and shrinkage are met.
- Prepare and maintain management/operational reports and monitor process KPI and dashboard metrics.
Qualifications
- Experience in E/M (Evaluation and Management) IP (Inpatient)/OP (Outpatient) coding.
- Certified coder from AAPC or AHIMA.
- Experience in team handling.
- Good communication skills.
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