Process Improvement Specialist

1 week ago

Pushkar, Rajasthan, India beBeeOperational Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

The Operations Excellence Manager is responsible for overseeing and optimizing end-to-end business operations while ensuring high-quality service delivery.

This role involves client management, people & performance management, and cross-functional team leadership, with a focus on process efficiency, stakeholder collaboration, and business growth.

Key Role Deliverables:

  • Business Transformation (80%):
  • Design and implement an operational excellence framework best suited for the vertical.
  • Formulate and manage detailed KPI tables across all businesses in the e-commerce domain.
  • Identify and lead improvement initiatives in internal business/operational processes.
  • Drive innovation and automation for waste elimination and efficiency improvement.
  • Engage the employee base in various operational excellence initiatives.

Service Delivery (20%):

  • Provide service delivery support to process owners located at different locations. This includes people management, performance tracking/financial analysis, and ensuring teams adhere to policies/standards.
  • Ensure adherence to service levels as defined by the client.
  • Manage headcounts and coordinate at the client site.

Project and Team Management:

  • Oversee multiple projects across different Lines of Business (LOBs), ensuring timely delivery and quality standards.
  • Lead a diverse team of 20+ members, including Business Analysts, Process Excellence Leads/AMs, and content developers.
  • Foster a collaborative and high-performance culture by setting clear goals, mentoring team members, and driving accountability.

Operational and Process Excellence:

  • Identify process gaps and implement efficiency-driven solutions to improve workflows and service delivery.
  • Work closely with Process Excellence Analysts to standardize operations, reduce inefficiencies, and drive continuous improvement.
  • Leverage data insights to track performance, optimize processes, and ensure compliance with internal and client-defined SLAs.
Required Skills and Qualifications
  • Currently working as Assistant Manager or Manager for 2+ years.
  • Strong analytical and problem-solving skills.
  • Demonstrated project/program management skills.
  • Extensive understanding of mistake-proofing and automation tools.
  • Lean Six Sigma GB certified (or BB trained) would be an added advantage.
  • Experience in E-commerce/Internet Industry either directly with organizations in this space or indirectly as a service provider would be an added advantage.
  • People management skills.
  • Great communication skills, self-motivated independent worker, excellent interpersonal skills.
  • Strong stakeholder and client management skills.
  • Ability to lead and manage a diverse team across multiple functions.
  • Excellent analytical, problem-solving, and decision-making abilities.
  • Proficiency in project management tools, reporting dashboards, and financial systems is a plus.

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