Cloud Hosting Delivery Specialist
3 weeks ago
About the Role
The Cloud Hosting Delivery Specialist will be responsible for the technical delivery of next-generation cloud hosting platforms, driving operational excellence and innovation in the market. This role will support global clients and is a full-time remote position.
Key Responsibilities
- Solve complex problems and troubleshoot issues quickly
- Provide superior support to customers, monitoring processing of data through software and database platforms
- Evaluate new issues based on past experience, escalating them when appropriate
- Configure database monitoring utilities to minimize false alarms
- Baseline system performance and monitor for deviation, recommending improvements to slow running queries
- Monitor Production Workflows, taking corrective actions for errors
- Perform regular User Assurance Testing on data, and application testing
- Communicate with customers via phone and email
- Track/follow-up on tasks/issues with attention to detail and order
Qualifications
Minimum of 2 years' experience in the following:
- Providing client-facing customer support, troubleshooting technical problems with defined SLAs
- Significant experience with Microsoft SQL Server and T-SQL, including stored procedures
- Understanding or experience in relational and OLAP style databases; knowledge of transactional, no-sql, and analytical database operating principles and methodology
- Examples include SQL Server (2016+), MongoDB database (3.x – 5.x), and big data databases and cloud technologies like BigQuery, CloudSQL or similar
- Must be willing to work both weekend days
- Proficient in one or more ETL tools or experience developing components of an ETL system from scratch
- Understanding of data pipelines with multi-step transformations
- Exposure to GCP toolset, including Big Query and Airflow/ Composer a plus
- Defining business requirements for technical integration
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