Support Team Lead Position

2 days ago

Allahabad, Uttar Pradesh, India beBeeFrontend Full time ₹ 8,00,000 - ₹ 12,00,000

Frontend Support Team Lead Role Overview

The ideal candidate will possess strong technical and communication skills, with a proven track record of handling support tasks, frontend issue resolution, and leading a small team.

Key Responsibilities:

  • Manage frontend-related support tickets by understanding, analyzing, and prioritizing them.
  • Distribute tasks to team members based on skillset and urgency.
  • Ensure timely resolution and high-quality support delivery.

Technical Expertise:

  • Provide hands-on support for issues related to HTML5, CSS3, jQuery, and WordPress.
  • Troubleshoot and debug frontend issues efficiently.
  • Assist team members with complex problems and provide technical guidance.

Team Leadership:

  • Lead and mentor a small team of frontend support executives.
  • Monitor progress and provide performance feedback.
  • Ensure adherence to processes and quality standards.

Client Communication:

  • Communicate effectively with clients to gather requirements and provide updates.
  • Ensure customer satisfaction with clear, professional correspondence.

Required Skills and Qualifications:

  • Strong command of HTML5, CSS3, and jQuery.
  • Proficiency in WordPress (themes & plugins).
  • Excellent verbal and written communication.
  • Analytical and problem-solving ability.
  • Ability to prioritize and manage multiple support tickets.
  • Experience in team coordination and task delegation.
  • Knowledge of basic PHP.

Preferred Qualifications:

  • Prior experience in a support or ticket-based environment.
  • Knowledge of JavaScript frameworks (React, Angular, Vue) is a plus.
  • Familiarity with project management tools like Trello, Jira, or Zoho.

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