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Senior Infrastructure Support Specialist

3 weeks ago

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Job Title: Major Incident Manager-Hyderabad Loc

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  • Role: Incident Manager
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The ideal candidate will possess a deep understanding of infrastructure components and interrelationships associated with support of WAN, network access and authentication, email and other collaboration products/SaaS solutions.

Responsibilities include:

  • Analysing and facilitating immediate response to incidents for groups of end users
  • Advising/consulting on moderately complex to complex incidents including significant events and management communications
  • Actively engaging other IT groups and/or Business partners to drive and solve for service restoration as soon as possible, minimising business impact
  • Creating documentation for incident details per exit criteria to Problem Management
  • Communicating incident status to various levels of the organisation
  • Providing direction and coaching to technical support employees involved in the incident

The ideal candidate will have 5-8 years of experience in managing complex incidents and will possess strong leadership skills, excellent communication abilities, and effective collaboration with cross-functional teams.

Key qualifications include:

  • Excellent interpersonal skills, including collaboration, negotiation, and communication
  • Demonstrated leadership presence, authority, and responsibility to prioritise, track, and drive execution in stressful, high visibility situations

We are seeking an experienced Major Incident Manager to join our team in Guntur, India. This is a challenging role that requires a high level of professionalism, attention to detail, and effective collaboration with cross-functional teams.