Customer Experience Coach

1 day ago

Jamnagar, Gujarat, India beBeeRetail Full time ₹ 60,00,000 - ₹ 80,00,000
Job Description

The Souled Store is a youth focused lifestyle brand that has been growing rapidly since its inception in 2013. As one of the largest online merchandising platforms, we have licenses from popular brands like Disney, Warner Bros., WWE, IPL, and Viacom18.

We sell products with themed designs such as superheroes, movies, TV shows, and cartoons, and are also at the forefront of the latest youth style and fashion trends. In addition to core men and women wear apparel categories, we are expanding into new categories like action figures, backpacks, collectibles, footwear, and kidswear.

Although we are primarily an online brand, we've expanded into the offline retail space with stores across India and plans for further expansion pan India.

The Souled Store was born out of the idea of loving what you do, from the soul. We believe that people do their best work when they love what they do, and have built a strong team of like-minded individuals who work smart, own their work, and think like leaders.

You will be responsible for delivering, implementing, and reinforcing training programs across multiple stores in a specific region. You will serve as the link between the Retail Training Head and Store-Level Training Champions, ensuring store teams receive effective training on customer experience, sales techniques, and product knowledge.

  • Main Responsibilities:
  • Training Delivery & Facilitation: Conduct engaging workshops for store teams on customer service, product knowledge, and sales techniques.
  • Onboarding & Development: Work closely with Store Managers and Champions to onboard new hires quickly and effectively.
  • Performance Monitoring & Feedback: Track training effectiveness using metrics such as Net Promoter Score, conversion rates, and customer feedback.
  • Store Visits & Training Audits: Visit stores regularly to observe customer interactions and provide real-time coaching.

You will be required to travel to multiple stores within the assigned region, and will have the opportunity to work in a dynamic, fast-paced retail environment. You will also have the chance to directly impact enhancing our in-store customer experience, and will be eligible for competitive compensation, performance bonuses, and growth opportunities within the retail training team.

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