Airport Operations Specialist

3 days ago

Navi Mumbai Mumbai Mumbai City, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000
Aviation Operations Officer

IndiGo is seeking a dynamic and customer-focused individual to join their team as an Aviation Operations Officer. In this role, you'll ensure safe, secure, and on-time airport operations while delivering exceptional service to our passengers.

Key Responsibilities
  • Officer AO&CS (Terminal Services):
  • Reservations & Ticketing:
  • Make reservations across the counter.
  • Sell flight tickets.
  • Remit cash to the concerned department.
  • Answer customer queries efficiently over the telephone.
  • Departures:
  • Attend pre-flight and post-flight briefings.
  • Set up check-in counters.
  • Screen checked-in baggage according to procedures.
  • Maintain high-quality check-in procedures.
  • Assist customers with special requests, ensuring a smooth departure experience.
  • Arrivals:
  • Assist customers with special requests upon arrival.
  • Provide support to customers with mishandled or damaged baggage and prepare all necessary reports.
  • Coordinate with the baggage vendor for damaged bags.
  • Follow up with en-route stations regarding lost baggage.
  • Post-Flight Departure:
  • File all necessary flight papers accurately and promptly.
Essential Skills and Qualifications
  • Strong customer service skills and a patient, helpful demeanor.
  • Excellent communication and interpersonal skills for interacting with passengers and colleagues.
  • Ability to handle cash transactions and manage reservations accurately.
  • High attention to detail for documentation and adherence to procedures.
  • Strong problem-solving skills to address customer issues effectively.
  • Ability to work efficiently in a fast-paced, dynamic airport environment.
  • Willingness to learn and adapt to new procedures and technologies.
Requirements
  • Graduation is mandatory.
  • No visible tattoos allowed.
  • Flexibility to work in rotational shifts, including night shifts.
  • Rotational weekly offs.
  • A valid passport is mandatory.

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