Airport Operations and Customer Service Professional

7 days ago

Mumbai City Navi Mumbai Mumbai, India beBeeAviation Full time ₹ 2,50,000 - ₹ 5,00,000

We are seeking a highly skilled Airport Operations and Customer Services Officer to join our team. This is an exciting opportunity for individuals who are passionate about aviation and thrive in fast-paced environments.

About the Role

The successful candidate will be responsible for ensuring safe, secure, and on-time airport operations while delivering exceptional service to our passengers. Key responsibilities include:

  • Handling reservations and ticketing across the counter.
  • Making flight bookings and remitting cash to relevant departments.
  • Answering customer queries efficiently over the telephone.
Responsibilities Continued

Additionally, the Airport Operations and Customer Services Officer will:

  • Attend pre-flight and post-flight briefings.
  • Set up check-in counters.
  • Screen checked-in baggage according to procedures.
  • Maintain high-quality check-in procedures.
  • Assist customers with special requests, ensuring a smooth departure experience.
Skills and Qualifications

To succeed in this role, candidates must possess:

  • Strong customer service skills and a patient, helpful demeanor.
  • Excellent communication and interpersonal skills for interacting with passengers and colleagues.
  • Ability to handle cash transactions and manage reservations accurately.
  • High attention to detail for documentation and adherence to procedures.
  • Strong problem-solving skills to address customer issues effectively.
Additional Requirements

Candidates must also meet the following requirements:

  • Hold a valid passport.
  • Be willing to work in rotational shifts, including night shifts.
  • Have flexibility in their weekly offs.
  • Not have any visible tattoos.

This is a fantastic opportunity for individuals who are eager to make a difference in the aviation industry.

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