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HR Leader

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Job Title: Executive Human Resource Business Partner

This role is responsible for fostering a positive employee experience, promoting workplace satisfaction, and driving business results.

  • Employee Relations:
    • Address and resolve employee queries and concerns efficiently; track and report resolution Turnaround Time (TAT).
  • Compliance & Policy Adherence:
    • Enforce labor laws, company discipline, and the Code of Conduct.
  • Attrition Management:
    • Maintain attrition at or below 5%.
  • Employee Engagement:
    • Lead engagement activities, facilitate action planning, record meeting outcomes, and ensure timely follow-ups.
  • Performance Management:
    • Ensure timely KRA sign-offs for new joiners and during internal movements; monitor half-yearly and annual appraisals.
  • Training Compliance:
    • Track training plan adherence for the assigned vertical/process.
  • Exit Management:
    • Conduct exit interviews, analyze survey data, and present actionable insights and trends.
  • Retention Strategies:
    • Implement effective strategies to enhance employee retention and workplace satisfaction.
  • Branding & Market Intelligence:
    • Support employer branding and monitor industry HR best practices.
  • Policy Compliance:
    • Ensure adherence to internal policies including Security, Privacy, Zero Tolerance, Disciplinary, and Learning Agreements.
Required Skills and Qualifications:

Education: Graduate in any field (preferably with a degree in Psychology, Industrial Relations, or Human Resource Management).

Experience: Proven experience in HR Generalist or Specialist roles, especially in labor relations and employee engagement in a BPO/Call Center environment.

Skills:

  • Proficiency in MS Office tools (Excel, PowerPoint, Word)
  • Strong analytical and problem-solving skills
  • Basic understanding of labor laws and HR practices
  • Ability to multitask and manage deadlines
  • Excellent verbal and written communication skills
  • Strong interpersonal and conflict-resolution abilities
Benefits:

Become part of a global leader that drives meaningful transformation in the travel and hospitality domain. At our organization, you'll have the opportunity to shape HR practices, contribute to a culture of excellence, and grow your career in a dynamic, people-first environment.