Technical Equipment Specialist
5 days ago
Job Responsibilities:
To provide Ricoh ITS customers with professional, efficient maintenance and break-fix repair service across a broad range of EPOS and IT equipment, including backup, re-imaging, and IMACs.
Key Responsibilities:
• To provide technical service to customers, including installation, maintenance, and repair of equipment.
• To ensure customers receive a satisfactory service in line with agreed service level agreements.
• To maximize revenue by identifying potential business and professional service opportunities.
• Management and control of vehicle/site stock to improve first-time fix levels to customers.
• To effectively repair customer equipment to maintain the highest levels of first-time fix.
Requirements:
• Excellent knowledge of electrical and mechanical engineering.
• Good product knowledge across retail and IT hardware, images, and OS.
• Proven fault-finding technique.
• IT literacy.
• Excellent interpersonal and customer handling skills.
• Excellent knowledge of Company Service procedures.
• Good organizational skills, with the ability to multitask to meet service priorities.
• Ability to work under own initiative in pressured situations to deliver the highest levels of customer satisfaction.
In Return:
We're looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we'll match it with opportunities to create the future.
Benefits:
Excellent package with solid basic, strong bonus, and company benefits including competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme, flexible retirement plan, and more. Company car/car allowance (role-specific), cycle to work scheme, and the opportunity to join a global company.
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