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Ricoh ITS Field Service Technician EPOS
1 month ago
Job Summary
Ricoh ITS is seeking a skilled Field Service Technician to provide professional maintenance and repair services for EPOS and IT equipment. The successful candidate will be responsible for ensuring customers receive a satisfactory service in line with agreed service level agreements.
Key Responsibilities
- Provide technical service to customers, including installation, maintenance, and repair of equipment.
- Maximize revenue by identifying potential business and professional service opportunities.
- Manage and control vehicle/site stock to improve first-time fix levels.
- Effectively repair customer equipment to maintain the highest levels of first-time fix.
- Ensure high levels of customer satisfaction.
Requirements
- Excellent knowledge of electrical/mechanical engineering.
- Good product knowledge across retail and IT hardware/images and OS.
- Proven fault-finding technique.
- IT literate.
- Excellent interpersonal and customer handling skills.
- Good organizational skills, with ability to multitask to meet service priorities.
- Ability to work under own initiative in pressured situations.
What We Offer
- An excellent package with solid basic, strong bonus, and company benefits.
- Opportunity to join a global company.