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Ricoh ITS Field Service Technician EPOS

1 month ago


Northeast India Ricoh Full time

Job Summary

Ricoh ITS is seeking a skilled Field Service Technician to provide professional maintenance and repair services for EPOS and IT equipment. The successful candidate will be responsible for ensuring customers receive a satisfactory service in line with agreed service level agreements.

Key Responsibilities

  • Provide technical service to customers, including installation, maintenance, and repair of equipment.
  • Maximize revenue by identifying potential business and professional service opportunities.
  • Manage and control vehicle/site stock to improve first-time fix levels.
  • Effectively repair customer equipment to maintain the highest levels of first-time fix.
  • Ensure high levels of customer satisfaction.

Requirements

  • Excellent knowledge of electrical/mechanical engineering.
  • Good product knowledge across retail and IT hardware/images and OS.
  • Proven fault-finding technique.
  • IT literate.
  • Excellent interpersonal and customer handling skills.
  • Good organizational skills, with ability to multitask to meet service priorities.
  • Ability to work under own initiative in pressured situations.

What We Offer

  • An excellent package with solid basic, strong bonus, and company benefits.
  • Opportunity to join a global company.