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Customer Retention and Account Development Role

2 weeks ago

Tiruchi, Tamil Nadu, India beBeeAccount Full time ₹ 70,00,000 - ₹ 85,00,000
Key Account Specialist Position

This is a 6-month contract role with one of the largest global technology leaders in the industry.

We are seeking a proactive key account specialist to manage customer interactions, foster subscription growth, and resolve outstanding overages.

The position involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics such as conversions and account actions.

Required Skills and Qualifications:

  • Advanced knowledge of Microsoft Excel software for data analysis.
  • Basic knowledge of Microsoft Word for document creation.
  • Analytical skills to track performance metrics and improve business processes.
  • Organized and detail-oriented individual with ability to meet deadlines.
  • Problem-solving ability to address customer concerns.
  • Experience in customer service with strong communication and negotiation skills.
  • Proficiency with CRM systems for efficient customer management.

Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on:
  • Number of follow-ups conducted.
  • Conversion rates from trials to purchases.
  • Accounts suspended due to non-response.

Our large, Fortune Technology client is a global leader in 3D design, engineering, and entertainment software. They foster a progressive culture, creativity, and a flexible work environment. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence define this global technology leader.