Firewall Support Specialist

17 hours ago

Rajkot, Gujarat, India beBeeFirewall Full time ₹ 9,87,000 - ₹ 11,32,000
Job Title: Firewall Support Specialist

This is a dynamic opportunity to join our network operations team as a firewall support specialist. As a key member of our team, you will be responsible for providing excellent customer service and technical support for our clients.

Key Responsibilities:
  1. Technical Support: Respond to technical requests from clients via phone, email, or chat, and resolve issues related to firewalls, filtering, IP networking, routing, VPNs, and application connectivity.
  2. Firewall Management: Monitor performance, capacity, and availability of firewalls on an ongoing basis, and recommend improvements in technologies and practices to increase these metrics.
  3. Incident Management: Perform incident, problem, and change management process for firewalls according to ITIL standards.
Required Skills and Qualifications:
  • Network Protocols: Knowledge and experience with network protocols and concepts including SSH, FTP, ICMP, TCP/IP (IPv4 & IPv6), Network Address Translation (NAT), SNMP, IPSec, GRE, QoS, and VLANs.
  • Firewall Experience: Hands-on experience with Meraki and Fortinet firewalls.
  • Interpersonal Skills: Effective interpersonal and consulting skills to align customer needs to tactical and strategic solutions.
  • Communication Skills: Ability to effectively communicate complex technical information to clients and internal stakeholders.
Benefits:

This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Others:

We are committed to creating a positive and inclusive work environment that fosters innovation, creativity, and collaboration. If you are a motivated and experienced individual looking for a new challenge, please submit your application.

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