Global Process Manager

2 weeks ago


Pune, Maharashtra, India METROMAKRO Full time

Job Overview


Join the METRO Global Solution Center team and take on the challenge of monitoring and improving overall process performance for multiple countries. As a dedicated specialist, you will be responsible for ensuring compliance with SLAs, collaborating with customers to resolve issues, and driving efficiency-driven transformation projects.


Key Responsibilities



  • Monitor and report on process performance, identifying areas for improvement and implementing corrective actions
  • Collaborate with customers to resolve issues related to AP Cost and AR, ensuring timely and effective resolution
  • Develop and lead transformation projects, working closely with the Metro Digital team to drive process improvements and efficiency gains
  • Conduct regular skip meetings, focus group sessions, and performance reviews to ensure team engagement and retention
  • Ensure compliance with external audits, including ICF, and provide feedback to the Team Leader on team performance
  • Leave management and coordination with other teams to ensure smooth operations, including IT Ops and Infra

Qualifications


Requires strong customer management, people management, and change management skills, with a keen eye for transformation and a deep understanding of both AP Cost and Accounts Receivable. Knowledge of SAP and ICF controls is essential, as well as expertise in MS Office tools and communication and presentation skills.


Requirements



  • 6+ years of experience in process management, with a focus on AP Cost and AR
  • Strong analytical and problem-solving skills, with the ability to drive process improvements and efficiency gains
  • Excellent communication and presentation skills, with the ability to work effectively with customers and internal stakeholders
  • Knowledge of SAP and ICF controls, with experience in process management and transformation


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