Senior Service Specialist

2 weeks ago

Erode, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000
Career Opportunity in Financial Services

We are seeking a talented and enthusiastic professional to join our team as a Customer Support Executive. The successful candidate will be responsible for providing exceptional customer service over the phone or through written channels, addressing customer inquiries, concerns, and account-related questions.

Job Responsibilities:

  1. Respond to customer inquiries and service requests in a clear, concise, and professional manner.
  2. Investigate and resolve customer issues related to accounts, transactions, and other services.
  3. Maintain detailed and accurate records of customer interactions and transactions.
  4. Collaborate with team members to achieve service level agreements and departmental goals.

Requirements:

  • 0-2 years of experience in customer support, preferably in the banking or financial services industry.
  • Excellent communication skills in English, both verbal and written.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to work in a fast-paced, target-driven environment.

What We Offer:

  • A competitive salary and a clear path for career growth in the financial services industry.
  • Comprehensive training to make you a service expert.
  • A supportive work culture.

About This Role:

This is an exciting opportunity to join a global leader in the financial services sector and make a real impact. If you're passionate about delivering exceptional customer service and have the skills and qualifications we're looking for, we encourage you to apply.

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