
Customer Service Professional
1 day ago
This is a full-time on-site opportunity for a Product Support Specialist to deliver exceptional customer service and technical support to customers.
The Product Support Specialist will be responsible for ensuring customer satisfaction and providing online support primarily through email and Slack channels.
- Provide swift resolutions to diverse customer inquiries across multiple shifts, ensuring consistent support coverage
- Deliver prompt, high-quality, and courteous responses/support across all support channels (email, chat, slack, video)
- Utilize internal documentation and develop comprehensive product knowledge to effectively handle general inquiries, integrations, API issues, and other technical troubleshooting
- Proactively identify trends and surface them to relevant teams. Report missing knowledge articles or required edits to Senior Specialists or Managers
- Stay updated on product developments, policy changes, known issues, user feedback, and comprehensive understanding of the compliance domain, Sprinto product, and supported integrations
- Proactively identify and address outages or critical issues, ensuring timely communication with engineers and managers. Track and report customer feedback to relevant stakeholders for continuous improvement
Key Requirements:
- Strong problem-solving skills and attention to detail
- Effective communication skills, both written and verbal
- Technical support skills are a plus
- Bachelor's degree in a technology-related field is a plus
- Knowledge in the e-commerce industry is a plus
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