Senior Middleware Engineer
3 weeks ago
Careers that Change Lives
We believe that when people from different cultures, genders, and points of view come together, innovation is the result—and everyone wins.
As a Senior Site Reliability Engineer at Medtronic, you will work directly with our Virtual Assistant Tenants. Your role will be to ensure high-quality, secure, and scalable solutions meet business needs and align with IT strategy.
A Day in the Life
Responsibilities may include the following:
- Evaluate, design, develop, and modify Middleware (Chat Router) and Front-End (Web Chat) applications.
- Develop system design documentation, perform coding, and test/debug programs.
- Assist in developing migration and system implementation plans.
- Recommend changes in development, maintenance, and system standards.
- Troubleshoot and correct program errors, prepare operating instructions, and compile documentation for program support.
- Incident and Problem Management: Provide expertise for complex incidents and problems, act as an escalation point for L1 and L2, interface with various partners, and perform troubleshooting to identify root causes of issues.
- Collaboration with Network Team: Configure DNS and Load Balancers.
- Monitor the performance and health of the VA Platform.
- Integration with other applications and Large Language Models using REST APIs and WebSockets.
- Mentor and coach junior and citizen developers.
Key Requirements
To be successful in this role, you should have:
- Familiarity with Network Infrastructure (Firewalls, DNS, and F5 Load Balancers).
- Proficient understanding of code versioning with Git and CI/CD deployment using Jenkins/GitHub.
- Experience with AWS/Azure technologies including ECS, Fargate, RDS, Postgres, CloudFormation, S3, and CloudFront.
- Experience with Prometheus & AWS CloudWatch monitoring tools.
- Familiarity with Agile method of project delivery.
- Experience with Contact Center Cloud Technology and Virtual Assistants is a plus.
- 5+ years of professional experience in software development.
- 2+ years of demonstrated proficiency with Node.js, Vue.js, Socket.IO, Docker, and Typescript.
- Excellent communication skills in English, both spoken and written.
- Self-starter that takes initiative in generating and comprehending documentation.
Estimated Salary: $120,000 - $180,000 per year
Benefits and Other Perks
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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