Senior Middleware Engineer

3 weeks ago


Hyderabad, Telangana, India Medtronic Full time

Careers that Change Lives

We believe that when people from different cultures, genders, and points of view come together, innovation is the result—and everyone wins.

As a Senior Site Reliability Engineer at Medtronic, you will work directly with our Virtual Assistant Tenants. Your role will be to ensure high-quality, secure, and scalable solutions meet business needs and align with IT strategy.

A Day in the Life

Responsibilities may include the following:

  • Evaluate, design, develop, and modify Middleware (Chat Router) and Front-End (Web Chat) applications.
  • Develop system design documentation, perform coding, and test/debug programs.
  • Assist in developing migration and system implementation plans.
  • Recommend changes in development, maintenance, and system standards.
  • Troubleshoot and correct program errors, prepare operating instructions, and compile documentation for program support.
  • Incident and Problem Management: Provide expertise for complex incidents and problems, act as an escalation point for L1 and L2, interface with various partners, and perform troubleshooting to identify root causes of issues.
  • Collaboration with Network Team: Configure DNS and Load Balancers.
  • Monitor the performance and health of the VA Platform.
  • Integration with other applications and Large Language Models using REST APIs and WebSockets.
  • Mentor and coach junior and citizen developers.

Key Requirements

To be successful in this role, you should have:

  • Familiarity with Network Infrastructure (Firewalls, DNS, and F5 Load Balancers).
  • Proficient understanding of code versioning with Git and CI/CD deployment using Jenkins/GitHub.
  • Experience with AWS/Azure technologies including ECS, Fargate, RDS, Postgres, CloudFormation, S3, and CloudFront.
  • Experience with Prometheus & AWS CloudWatch monitoring tools.
  • Familiarity with Agile method of project delivery.
  • Experience with Contact Center Cloud Technology and Virtual Assistants is a plus.
  • 5+ years of professional experience in software development.
  • 2+ years of demonstrated proficiency with Node.js, Vue.js, Socket.IO, Docker, and Typescript.
  • Excellent communication skills in English, both spoken and written.
  • Self-starter that takes initiative in generating and comprehending documentation.

Estimated Salary: $120,000 - $180,000 per year

Benefits and Other Perks

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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