Performance Troubleshooting Engineer for Oracle Middleware

1 day ago


Hyderabad, Telangana, India Oracle Full time
Job Overview

We are seeking an experienced Performance Troubleshooting Engineer to join our team at Oracle. As a key member of our organization, you will be responsible for troubleshooting and resolving complex performance issues in our middleware environment.

About the Role

This is a challenging and rewarding role that requires strong technical skills, excellent problem-solving abilities, and effective communication skills. The ideal candidate will have a deep understanding of integration platforms, such as Oracle Integration Cloud, MuleSoft, and TIBCO, and experience with troubleshooting issues across all layers of infrastructure, including network, middleware, application servers, and database.

Key Responsibilities
  • Analyze performance metrics and perform health checks on environment to identify any potential impact areas.
  • Review root causes on performance issues and advise on improvements.
  • Work with Operations to perform CAPA on major customer issues.
  • Point of contact for performance related issues and working with other pillars to strengthen the support model between teams.
  • Performance POC, to assist Support engineers in identifying and resolving performance related issues.
  • Work with Product Strategy on product improvement recommendations.
  • Handle complex technical issues during critical customer escalations.
  • Work with Cloud Operations and Development on improvements through sensors and process improvements.
  • Understand the capabilities and tooling needs of support and drive innovation, build and development utilities such as sensors, log parser tools, scripting, analyzers, etc.
  • Work with development to incorporate tools into the application (shift left focus).
  • Work with Documentation team on improved documentation when issues have been identified for better self-service and less service requests.

Requirements

The ideal candidate will possess a Bachelor's degree in Computer Science or a related field, and a minimum of 6 years of experience in Apps DBA or Sys DBA role. Strong understanding of integration platforms, operations / DBA / DevOps / DevSecOps experience, and exceptional diagnostic and troubleshooting ability across all layers of infrastructure are essential.

Benefits

This role offers a competitive salary range of $120,000 - $180,000 per annum, based on location and experience. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, and paid time off.

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