IT Expert with Advanced Middleware and Frontend Skills
3 weeks ago
Medtronic is a world-renowned medical technology company that creates innovative solutions to improve lives.
Job SummaryWe are seeking an experienced Senior Site Reliability Engineer to join our team. As a key member of our IT department, you will be responsible for ensuring the high-quality, security, and scalability of our Virtual Assistant Tenants. You will collaborate with other stakeholders and vendors to plan, execute, and support Virtual Assistant and Contact Center projects and initiatives.
A Day in the LifeYour responsibilities may include:
- Evaluating, designing, developing, and modifying Middleware (Chat Router) and Front-End (Web Chat) applications.
- Developing system design documentation, performing coding, and testing/debugging programs.
- Assisting in developing migration and system implementation plans.
- Recommending changes in development, maintenance, and system standards.
- Troubleshooting and correcting program errors, preparing operating instructions, and compiling documentation for program support.
- Incident and Problem Management: Providing expertise for complex incidents and problems, acting as an escalation point for L1 and L2, interfacing with various partners, and performing troubleshooting to identify root causes of issues.
- Collaboration with Network Team: Configuring DNS and Load Balancers.
- Monitoring the performance and health of the VA Platform.
- Integration with other applications and Large Language Models using REST APIs and WebSockets.
- Mentoring and coaching junior and citizen developers.
To be successful in this role, you will need:
- Familiarity with Network Infrastructure (Firewalls, DNS, and F5 Load Balancers).
- Proficient understanding of code versioning with Git and CI/CD deployment using Jenkins/GitHub.
- Experience with AWS/Azure technologies including ECS, Fargate, RDS, Postgres, CloudFormation, S3, and CloudFront.
- Experience with Prometheus & AWS CloudWatch monitoring tools.
- Familiarity with Agile method of project delivery.
- Experience with Contact Center Cloud Technology and Virtual Assistants is a plus.
- 5+ years of professional experience in software development.
- 2+ years of demonstrated proficiency with Node.js, Vue.js, Socket.IO, Docker, and Typescript.
- Excellent communication skills in English, both spoken and written.
- Self-starter that takes initiative in generating and comprehending documentation.
$140,000 - $180,000 per year, depending on location and experience.
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