IT Expert with Advanced Middleware and Frontend Skills

3 weeks ago


Hyderabad, Telangana, India Medtronic Full time

Medtronic is a world-renowned medical technology company that creates innovative solutions to improve lives.

Job Summary

We are seeking an experienced Senior Site Reliability Engineer to join our team. As a key member of our IT department, you will be responsible for ensuring the high-quality, security, and scalability of our Virtual Assistant Tenants. You will collaborate with other stakeholders and vendors to plan, execute, and support Virtual Assistant and Contact Center projects and initiatives.

A Day in the Life

Your responsibilities may include:

  • Evaluating, designing, developing, and modifying Middleware (Chat Router) and Front-End (Web Chat) applications.
  • Developing system design documentation, performing coding, and testing/debugging programs.
  • Assisting in developing migration and system implementation plans.
  • Recommending changes in development, maintenance, and system standards.
  • Troubleshooting and correcting program errors, preparing operating instructions, and compiling documentation for program support.
  • Incident and Problem Management: Providing expertise for complex incidents and problems, acting as an escalation point for L1 and L2, interfacing with various partners, and performing troubleshooting to identify root causes of issues.
  • Collaboration with Network Team: Configuring DNS and Load Balancers.
  • Monitoring the performance and health of the VA Platform.
  • Integration with other applications and Large Language Models using REST APIs and WebSockets.
  • Mentoring and coaching junior and citizen developers.
Requirements

To be successful in this role, you will need:

  • Familiarity with Network Infrastructure (Firewalls, DNS, and F5 Load Balancers).
  • Proficient understanding of code versioning with Git and CI/CD deployment using Jenkins/GitHub.
  • Experience with AWS/Azure technologies including ECS, Fargate, RDS, Postgres, CloudFormation, S3, and CloudFront.
  • Experience with Prometheus & AWS CloudWatch monitoring tools.
  • Familiarity with Agile method of project delivery.
  • Experience with Contact Center Cloud Technology and Virtual Assistants is a plus.
  • 5+ years of professional experience in software development.
  • 2+ years of demonstrated proficiency with Node.js, Vue.js, Socket.IO, Docker, and Typescript.
  • Excellent communication skills in English, both spoken and written.
  • Self-starter that takes initiative in generating and comprehending documentation.
Estimated Salary Range

$140,000 - $180,000 per year, depending on location and experience.



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