Operations Support Specialist
5 days ago
The Operations Support Assistant 4 is an entry-level position responsible for providing day-to-day operations support in alignment with Citi's operations support infrastructure and processes.
Responsibilities:- Provide guidance to all levels of staff regarding processes and operating procedures.
- Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department.
- Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow.
- Interact with internal departments and external clients to resolve issues and concerns.
- Monitor 'In process,' work to meet business and quality standards.
- Assist in making decisions within established procedures that balance the needs of the employee, company, and customer.
- Support an expansive array of products and services and serve as the team subject matter expert.
- 0-3 years of relevant experience.
- Experience with Learning Management Systems, Human Resource Systems, and Learning and Development knowledge preferred.
- Proficient computer skills.
- Ability to adapt to new technology quickly and seamlessly.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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