Operations Support Specialist

5 days ago


Chennai, Tamil Nadu, India Citi Full time
Job Description

The Operations Support Assistant 4 is an entry-level position responsible for providing day-to-day operations support in alignment with Citi's operations support infrastructure and processes.

Responsibilities:
  1. Provide guidance to all levels of staff regarding processes and operating procedures.
  2. Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department.
  3. Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow.
  4. Interact with internal departments and external clients to resolve issues and concerns.
  5. Monitor 'In process,' work to meet business and quality standards.
  6. Assist in making decisions within established procedures that balance the needs of the employee, company, and customer.
  7. Support an expansive array of products and services and serve as the team subject matter expert.
Qualifications:
  • 0-3 years of relevant experience.
  • Experience with Learning Management Systems, Human Resource Systems, and Learning and Development knowledge preferred.
  • Proficient computer skills.
  • Ability to adapt to new technology quickly and seamlessly.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


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