Mobile Service Delivery Expert

1 day ago

Pune, Maharashtra, India beBeeExpert Full time ₹ 15,00,000 - ₹ 30,00,000

We are seeking a highly motivated Senior Telecom Support Engineer to join our IT team.

This position will require a flexible person who learns quickly, likes to use many different technologies, and has a solid foundation of IT knowledge.

You are experienced with existing technologies, and comfortable with new ones.

You are a problem solver with excellent execution and communication skills.

The role will involve maintaining end-to-end responsibility for employee requests, providing timely, reliable, and courteous service based on internal SLAs.

You will work closely with the Mobile Manager to suggest improvements to processes and escalate feedback from end-users.

Additionally, you will be responsible for ensuring telecommunications inventory management systems are updated and accurate, monitoring and reporting on telecommunication activities and costs, identifying trends and areas of improvement.

Excellent customer service skills and ability to work independently and as part of remote teams are essential for this role.

A Bachelor of Engineering or equivalent qualification is required, along with at least 5 years of telecom experience in customer services and working with incident management systems in a mid-large company.

Experience with MS Intune, Conditional Access, technical experience with mobile devices, and problem-solving skills are also necessary.

Promoting a strong self-learning culture, strong problem-solving and troubleshooting skills with out-of-the-box thinking, and being a team player are key characteristics for success in this role.

Working according to the hybrid model enables maximum flexibility: two days working from the office and three days of remote work each week.

Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant interactive atmosphere.

In return, you will enjoy NiCE-FLEX benefits.

This is an opportunity to join an ever-growing, market-disrupting, global company where teams comprised of the best work in a fast-paced, collaborative, and creative environment.

You will have endless internal career opportunities across multiple roles, disciplines, domains, and locations.

Join us if you are passionate, innovative, and excited to constantly raise the bar.

About You

  1. Bachelor of Engineering or equivalent
  2. At least 5 years of telecom experience in customer services
  3. Experience with MS Intune, Conditional Access
  4. Technical experience with mobile devices
  5. Problem-solving skills
  6. Excellent customer service skills
  7. Ability to work independently and as part of remote teams
  8. Promoting a strong self-learning culture
  9. Strong problem-solving and troubleshooting skills
  10. Being a team player

  • Mobility Solutions Expert

    6 days ago

    Pune, Maharashtra, India beBeeMobility Full time ₹ 14,73,030 - ₹ 24,17,051

    **Job Title:** Mobility Solutions ExpertWe are seeking a skilled professional to join our team as a Mobility Solutions Expert. As a key member of our team, you will be responsible for designing, implementing, and maintaining cutting-edge mobility solutions that meet the evolving needs of our customers.**Key Responsibilities:**Develop and implement mobility...

  • Mobile Software Development Expert

    1 day ago

    Pune, Maharashtra, India beBeeSoftware Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job Description:We are seeking an experienced professional to join our team in a key role that will involve the development and maintenance of software products.This is an exciting opportunity for a seasoned mobile expert who can bring their technical expertise to our organization and help drive business growth. The ideal candidate will have at least 10...

  • Service Delivery Expert

    2 days ago

    Pune, Maharashtra, India beBeeServiceDelivery Full time ₹ 1,20,00,000 - ₹ 1,80,00,000

    About Service Delivery and IT OperationsWe are a digital transformation consulting firm specializing in enterprise IT service management implementations, platform integrations, and process optimization.We partner with clients across industries to deliver tailored, scalable, and outcome-driven solutions that enhance operational efficiency and service delivery...

  • Cloud Service Delivery Expert

    6 hours ago

    Pune, Maharashtra, India beBeeDelivery Full time ₹ 10,86,000 - ₹ 17,69,000

    Job Opportunity: Cloud Service Delivery ExpertWe seek a highly skilled individual to assume responsibility for delivering cloud-based services and addressing critical infrastructure needs.The ideal candidate will possess expertise in customer experience, workflow optimization, and subscription billing models, with a deep understanding of customer lifecycle...

  • Technology Delivery Expert

    6 days ago

    Pune, Maharashtra, India beBeeExpertise Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Technology Delivery ExpertWe are seeking a seasoned professional to assume the role of Technology Delivery Expert. In this capacity, you will be responsible for overseeing the successful delivery of large and complex technology projects.About This Role:You will serve as a Subject Matter Expert with in-depth knowledge and extensive experience in SAP PP...

  • Lead Service Delivery Specialist

    6 days ago

    Pune, Maharashtra, India beBeeEnterprise Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Service Management ExpertWe are seeking a highly skilled Service Management Expert to lead the delivery of programs, projects or managed services. In this role, you will be responsible for overseeing the execution of various initiatives, coordinating projects through effective contract management and shared service coordination.Key Responsibilities:Perform...

  • Mobile Robotics Operations Lead

    2 days ago

    Pune, Maharashtra, India beBeeMobileRoboticsLeader Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Service Leadership RoleAbout the Position:We are seeking a highly skilled professional to lead our mobile robotics operations, driving strategic growth and customer success.Key Responsibilities:Strategic Operations & Service Management: Develop and implement comprehensive service strategies for mobile robotics, aligned with business objectives and customer...

  • Automation Expert

    6 days ago

    Pune, Maharashtra, India beBeeAutomation Full time ₹ 20,00,000 - ₹ 25,00,000

    Automation Expert - Analytics DeliveryWe are seeking a seasoned Automation Expert to spearhead the delivery of analytics services.Key Responsibilities:Develop and implement automation solutions utilizing Python programming language.Collaborate with cross-functional teams to identify automation opportunities and ensure streamlined and efficient...

  • Mobile App Developer

    1 week ago

    Pune, Maharashtra, India beBeeDeveloper Full time

    Mobile App Developer - Xamarin ExpertWe are seeking a highly skilled Mobile App Developer to join our team. As a Xamarin expert, you will be responsible for building high-quality native iOS apps using .NET.The ideal candidate will have:C# programming skills with experience in building mobile applications.Knowledge of REST APIs and JSON for integration and...

  • Cloud Service Delivery Leader

    4 days ago

    Pune, Maharashtra, India beBeeManager Full time ₹ 1,80,00,000 - ₹ 2,40,00,000

    Cloud Service Delivery Manager About the Role:We are seeking an experienced Cloud Service Delivery Manager to lead our multi-cloud service operations portfolio. This individual will be responsible for managing a team of cloud experts to deliver exceptional customer experience and support business growth. Our current portfolio is heavily focused on Azure but...