International Customer Support Specialist

2 weeks ago

Gurgaon, Haryana, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 28,00,000
Job Overview

We are seeking a highly skilled and customer-focused professional to join our international support team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients in the US and UK.

Key Responsibilities:
  • Deliver outstanding customer support through various communication channels, including phone, email, live chat, and digital platforms.
  • Tackle inquiries related to product information, order status, returns, refunds, technical issues, and account management with efficiency and professionalism.
  • Resolve customer complaints and issues in a timely and effective manner, ensuring high customer satisfaction.
  • Collaborate with internal teams to guarantee accurate and timely issue resolution.
  • Maintain comprehensive knowledge of our products, services, promotions, and policies.
  • Utilize CRM tools to document interactions and manage tickets effectively.
  • Evaluate performance against service-level agreements (SLAs) and strive to achieve set targets.
  • Adapt communication style to suit the cultural expectations and tone of our US and UK customer bases.
  • Escalate complex or unresolved issues to relevant departments as needed.
  • Analyze customer feedback and contribute to process improvements.
Required Skills & Qualifications
  • Bachelor's degree or equivalent work experience.
  • A minimum of 2 years of experience in customer service or support, preferably in an international or e-commerce environment.
  • Fluency in English with excellent written and verbal communication skills.
  • Detailed understanding of US and UK cultural norms and customer service expectations.
  • Proficiency in CRM systems like Zendesk, Salesforce, or similar tools.
  • Ability to multitask and remain calm under pressure.
  • High attention to detail and problem-solving skills.
  • Flexibility to work across multiple time zones, including evenings or weekends if required.
  • Tech-savviness with good knowledge of MS Office, Google Workspace, and online communication platforms.
Benefits

We offer a dynamic and supportive work environment that fosters growth and development. Our team members enjoy a range of benefits, including opportunities for career advancement, flexible working arrangements, and access to cutting-edge technology.

Other Requirements

Please note that this is a full-time position requiring a strong commitment to delivering exceptional customer service. If you are a motivated and results-driven individual with a passion for customer care, we encourage you to apply.

  • Customer Support Specialist

    6 days ago

    Gurgaon, Haryana, India beBeeCustomer Full time ₹ 50,000

    Job Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our dynamic team. As a key member of our organization, you will play a vital role in providing exceptional customer service and support via international voice processes.Key Responsibilities:Handle customer inquiries and provide professional support via...

  • Customer Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India beBeeSupport Full time ₹ 4,00,000 - ₹ 10,00,000

    Job OverviewWe are seeking a skilled Customer Support Specialist to join our team.As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers via calls, emails, and chat.Key Responsibilities:Handle customer queries with professionalism and empathy.Take ownership of queries from initiation to...

  • International Customer Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

    Customer Service Representative Job DescriptionWe are seeking a skilled customer service representative to provide timely and empathetic support to international customers. The ideal candidate will have excellent written and spoken English skills, with the ability to work independently and collaboratively in a fast-paced environment.The key responsibilities...

  • International Tech Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India beBeeCommunication Full time ₹ 3,00,000 - ₹ 3,78,000

    Job OverviewWe are hiring Customer Support Specialists for an international tech support process. This is a non-voice, work-from-office role focused on delivering world-class chat support to international customers.Key ResponsibilitiesProvide chat-based technical support to clients from diverse geographical locations.Address customer inquiries professionally...

  • Customer Support(International)

    1 day ago

    Gurgaon, Haryana, India Bridgexcel innovations pvt ltd Full time ₹ 4,00,000 - ₹ 5,50,000 per year

    Job Title: Customer Support Executive (International Voice/Non-Voice)Location: GurugramExperience Required: Minimum 1+ Years (International Process)Employment Type: Full-timeShift: UKJob Summary:We are seeking a motivated and customer-focused professional with proven international customer support experience. The ideal candidate will have strong...

  • International Customer Support Specialist

    4 days ago

    Gurgaon, Haryana, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 6,00,000

    Customer Care Role OverviewWe are seeking a highly skilled professional to fill the designation of customer care executive for an International Process.Key Responsibilities:Provide exceptional support through various channels, including chat and voice communication.Verify documentation to ensure accuracy and completeness.Stay up-to-date with all KPIs and...

  • Customer Support Specialist

    4 days ago

    Gurgaon, Haryana, India VLCC Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionFor over 33 years, VLCC has been redefining beauty and wellness with science-backed solutions. Our extensive range of services and products are designed to meet your unique needs and are supported by a team of skilled professionals. With a commitment to innovative and expert care, we empower individuals to unlock their true beauty and...

  • Multilingual Customer Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Multilingual Customer Support SpecialistAbout the Role:We are seeking a highly skilled and experienced customer support specialist to join our team. As a multilingual customer support specialist, you will be responsible for providing exceptional customer service to customers who speak Marathi or Malayalam.

  • International Customer Support Specialist

    6 days ago

    Gurgaon, Haryana, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

    **Job Description:**Answer inbound customer calls and provide assistance on inquiries, complaints or requests.We are seeking a highly skilled professional to join our team as an International Voice Process representative. As the first point of contact for our customers, you will be responsible for providing exceptional service and support in resolving their...

  • International Customer Service Advocate

    1 week ago

    Gurgaon, Haryana, India beBeeCustomerSupport Full time ₹ 20,00,000 - ₹ 30,00,000

    Job Opportunity: International Customer Support Specialist">Job DescriptionWe are seeking a highly skilled and experienced International Customer Support Specialist to join our team. As a key member of our customer support function, you will be responsible for providing exceptional customer service to our international clients via email, phone, live chat,...