Helpful Experience Assistant

1 week ago

Ahmedabad, Gujarat, India beBeeRepresentative Full time ₹ 5,00,000 - ₹ 7,50,000

Customer Support Representatives play a vital role in ensuring the satisfaction of our guests. As a key member of our team, you will be the first point of contact for users booking experiences across multiple cities.

Key Responsibilities
  • Respond to customer queries through chat, email, and phone—promptly and clearly.
  • Assist users with bookings, cancellations, refunds, and troubleshooting.
  • Liaise with experience providers and internal teams to resolve guest concerns.
  • Keep a record of guest interactions, feedback, and resolutions.
  • Maintain a friendly, helpful tone across all communication.
  • Spot issues and suggest improvements to streamline the customer experience.
Requirements
  • Freshers are welcome to apply — this is an entry-level position.
  • Excellent written and verbal communication skills.
  • Comfortable using CRM tools, spreadsheets, and multitasking.
  • Willing to work rotational shifts (including weekends or holidays when needed).
  • Positive attitude, empathy, and willingness to learn and grow.
Why Choose Us
  • Be part of a fast-growing travel-tech startup with global ambitions.
  • Work closely with passionate founders and a small, energetic team.
  • A culture that values ownership, creativity, and learning.

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