Help Desk Professional

1 week ago

Ahmedabad, Gujarat, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 7,00,000
Customer Service Representative

About the Role

As a Customer Service Representative, you will be the frontline ambassador for your organization. Your primary responsibility is to ensure reliable support and seamless service delivery.

Key Responsibilities:

  • Manage customer inquiries, orders, and requests with accuracy and professionalism.
  • Coordinate with internal teams for smooth order processing.
  • Track order status and update customers on progress or potential issues.
  • Assist in resolving service complaints and concerns with a solutions-first mindset.
  • Maintain detailed customer records and generate service performance reports.
  • Provide after-sales support, including product information and warranty handling.
  • Support customer engagement activities and contribute to service improvement initiatives.

Qualifications

  • Bachelor's degree in Business, Communications, or related fields.
  • 0–3 years of experience in customer service, order management, or client support.
  • Strong communication and problem-solving skills with a customer-first mindset.
  • Organized, detail-oriented, and able to handle multiple priorities.

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