High Voltage EOL Support Specialist
3 days ago
Job Overview
We are seeking a skilled High Voltage EOL Support Specialist to join our team at PeopleStrong. This role will be responsible for providing expert support and issue resolution related to high voltage powertrain components.
About the Role
The successful candidate will have 4+ years of experience in domain of EOL vehicle level data analysis and issue resolution related to HV powertrain. They will be expected to possess in-depth knowledge of car aggregates related to HV powertrain, features, and related EV ecosystem.
Key Responsibilities
- EOL support and issue management: Assist and participate in EOL issue meetings, conduct failure mode simulation and analysis for HV PT components, and analyze diagnostic tool, CAN, and TCU logs.
- Field failure deliverable success review: Track vehicle issues beyond resolvable by field teams, collate data for risk assessment, and ensure timely escalation through review governance process.
- Field data management process and documentation: Undertake documentation pertaining to all EOL status, prepare and maintain the EOL issue history.
Requirements
- Engineering Graduate with 4+ years of experience in domain of EOL vehicle level data analysis and issue resolution related to HV powertrain.
- In-depth knowledge of car aggregates related to HV powertrain, features, and related EV ecosystem.
- Knowledge on HV component integration and bit on development as well.
- Knowledge of Products, Processes, and Organisation structure.
- Exposure to Field service for EV, Processes, and Practices followed for field issue resolution.
- Knowledge CAN protocol, and Experience in using hardware and Diagnostic tools.
- Know-how of Electric Vehicle architecture.
- Candidates shall be well-versed in the Data Management, Behavioural, and leadership skills and shall be able to manage the team.
- The candidate should have knowledge about Telematics, Can data acquisition, and analysis.
Skills & Competencies
- Candidate centricity: Timely issue resolution and design/process feedback for mitigation of the issue, to reduce warranty cost and improve new products.
- Driving execution: Support for Field issue analysis, troubleshooting faults at EOL, Roadblocks faced in Line issue analysis, effective communication for clarity on issues observed at EOL etc.
- Project management: Drive all EOL issue-related activities across different EV car platforms to achieve the Customer satisfaction, improve product level quality with design inputs from observed issues in field, indirectly reduce warranty cost and improve new products.
Estimated Salary: $120,000 - $180,000 per annum, depending on location and experience.
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