
Visionary Customer Experience Strategist
2 weeks ago
We are seeking a highly experienced and passionate customer experience leader to oversee our customer service and experience initiatives. This is a critical leadership role responsible for ensuring exceptional customer satisfaction and fostering strong, lasting relationships with our user base.
About the Role:- Lead customer service and experience initiatives
- Ensure exceptional customer satisfaction
- Foster strong, lasting relationships with the user base
Key Responsibilities:
- Provide essential backup support and guidance to the team
- Strategically monitor call, email, and web-based submission volumes
- Implement robust tracking and measurement systems for individual and team performance
- Cultivate a positive and high-morale environment
Customer Engagement & Problem Resolution:
- Oversee and assist with incoming customer calls, emails, and web-based submissions
- Proactively identify and implement solutions to technical issues
Executive Reporting & Collaboration:
- Report directly to the CEO, providing regular updates and strategic insights
- Collaborate cross-functionally with other departments
Qualifications & Background:
- Master's Degree in Business Administration, Marketing, Communications, or a related field
- Minimum of 8-10 years of progressive experience in customer service, customer success, or customer experience leadership roles
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