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Student Experience Advocate
2 weeks ago
Job Title: Associate/Sr Associate - Student Experience
Overview
We are seeking a skilled and empathetic professional to join our team as an Associate/Sr Associate. In this role, you will be responsible for providing exceptional student experience through seamless support.
- We deliver outstanding customer experiences by addressing concerns and refund requests with accuracy and efficiency.
- Manage escalations across various channels to ensure a positive experience for parents and students.
- Mentor students to optimize app usage and achieve desired learning outcomes.
- Collaborate with cross-functional teams to resolve customer issues promptly.
Requirements
- Minimum 1 year of experience in customer experience or support roles.
- Strong written and verbal communication skills.
- Solution-oriented and comfortable working in a fast-paced environment.
- Able to manage multiple channels and collaborate with cross-functional teams.
- Passionate about education and committed to helping students succeed.
Work Arrangements
6-day workweek with rotational weekends off.
