Senior Operations Manager
1 month ago
We are seeking an experienced Senior Operations Manager to lead our day-to-day application support operations in the Banking Domain.
About the Role:
- Manage and deliver high efficiency and productivity across 24x7 L1 and L2 teams
- Lead payment gateway systems, global teams, and cross-functional operations teams
- Develop and execute project plans using PM methodologies and processes
- Proven track record of leading at least 20+ FTEs, developing team leaders, and conducting performance reviews
- Strong technical skills in ticketing tools, logging tools, monitoring tools, query analyzers, Java, API calls, and ITIL practices
- Drive cost improvement initiatives, best practices, reporting, and process automation opportunities
- Foster operational excellence by achieving results beyond expectations
Key Responsibilities:
- Manage day-to-day operations, ensuring seamless delivery of services
- Lead cross-functional teams to resolve complex issues and improve processes
- Develop and maintain relationships with clients, stakeholders, and team members
- Monitor and analyze key performance indicators (KPIs), identifying areas for improvement
- Analyze business requirements and develop solutions to meet them
Requirements:
- Bachelor's degree in Computer Science, Engineering, or a related field
- At least 8 years of experience in application support operations, preferably in the banking domain
- Excellent leadership, communication, and problem-solving skills
- Ability to work in a fast-paced environment, multitasking and prioritizing tasks effectively
- Strong analytical and technical skills, with knowledge of ITIL practices and PM methodologies
- Experience working with global teams and managing escalation
Benefits:
- Competitive salary range $80,000 - $120,000 per year
- Opportunities for career growth and professional development
- A collaborative and dynamic work environment
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
How to Apply:
Please submit your resume and cover letter to [Sharadha.s@brillio.com](mailto:Sharadha.s@brillio.com) for consideration.
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