Chief Platform Engineer

We're looking for a visionary Technical Program Manager to spearhead the delivery of our Enterprise SaaS platform.

Job Overview

As a Senior Technical Program Manager, you will play a critical role in driving and orchestrating program execution, ensuring seamless alignment across product, design, engineering, and cross-functional teams to deliver high-impact outcomes.

In this fast-paced environment, you'll focus on eliminating execution roadblocks, managing risks, enhancing efficiency, and driving delivery excellence with a strong lens on scalability, reliability, and business outcomes.

Responsibilities

1. Drive the delivery and execution of platform engineering roadmap by imbibing a strategic outlook from the outset and by partnering with engineering, product, design, QA, DevOps, and other cross-functional teams.
2. Own timelines, risk mitigation, and stakeholder alignment across all levels, fostering transparent communication around shared outcomes and customer expectations.
3. Drive AI-first program thinking by grounding decisions in metrics, facts, and structured narratives to ensure strategic alignment.
4. Identify dependencies (cross-stream) and risks early and mitigate them before they become a crisis.
5. Ensure smooth execution of complex programs or programs with cross-stream dependencies Coordinate efforts across data engineering, ML, infra, security, compliance, and product teams.
6. Facilitate technical discussions around architectural trade-offs, scaling challenges, and system performance with the goal of unblocking teams.
7. Build and institutionalize reusable frameworks and tools to enable predictable, repeatable execution in a fast-paced, dynamic environment.
8. Periodically drive the health of the systems, Operational Readiness, and Incident Response Management.
9. Work closely with engineering leaders to define, implement, standardize, and continuously evolve the practices.

Requirements

• Minimum relevant experience in TPM role: 8-10 years of experience, preferably in an enterprise SaaS/Cloud architecture.
• Skilled and experienced in driving large-scale platform engineering initiatives involving cross-functional teams, multiple stakeholders, and high business impact.
• Past experience in establishing and driving engineering productivity metrics and transformation.
• Ability to manage fast-changing priorities and bring clarity to ambiguity, common in AI development cycles.
• Strong technical foundation in System Design and Architecture, Distributed systems and microservices architecture, API design principles, Performance, Scalability and Security, Knowledge of Authentication vs Authorization, and Enterprise Integrations.
• Exposure to APM tools like Datadog.

Key Skills

• Structured problem solver who breaks down complex challenges into logical, actionable components.
• Strong product and business mindset with a clear understanding of the 'Why' behind initiatives, ensuring engineering efforts align with real customer needs and market opportunities.
• Proficient in leveraging AI tools and LLM-based solutions to enhance program efficiency, automation, and team productivity.
• Deep expertise in Agile and Lean methodologies, with experience driving their adoption across large-scale, cross-functional programs.
• Skilled in configuring and automating complex workflows and dashboards in project management tools like Jira, with proficiency in JQL.

We're Looking for You If

• You have a passion for driving large-scale platforms and delivering high-impact outcomes.
• You are a strategic thinker with excellent problem-solving skills and ability to manage ambiguity.
• You possess a strong technical foundation in software engineering, with experience in architecting scalable and secure systems.
• You are an excellent communicator with the ability to foster collaboration and drive results across cross-functional teams.
• You are passionate about innovation, with a keen interest in leveraging AI and emerging technologies to enhance program efficiency and team productivity.