Service Operations Specialist

3 days ago

Noida, Uttar Pradesh, India beBeeCustomerService Full time US$ 62,178 - US$ 91,341
Job Title

A challenging and dynamic role for an individual with a passion for delivering exceptional customer service.

Job Summary

We are seeking a highly skilled and motivated Service Operations Associate to join our team. The successful candidate will be responsible for responding to employee inquiries, implementing transactions, and data reporting using Workday and other HR systems.

This role requires great accuracy, customer service orientation, and the ability to use discretion and latitude to prioritize service requests.

Key Responsibilities
  • Provide excellent customer service in response to HR-related inquiries from employees, managers, and other stakeholders via multiple channels.
  • Resolve inquiries accurately and within timeline by accessing knowledge guides and information in multiple systems.
  • Process P&C transactions by collecting required information from the employee, manager, or other collaborators internally and externally.
  • Apply the case management tool to assemble all inquiries, customer information, case data, and updates, and communicate the resolution to the requestor or call out more complex issues to the appropriate team member.
Requirements

To be successful in this role, you will need:

  • Bachelor's Degree in HR or equivalent experience.
  • Prior experience fielding high-volume customer inquiries within a corporate environment.
  • Excellent verbal and written communication skills.
  • A passion for excellent customer service, adaptable & flexible.
  • Ability to multitask and work effectively and efficiently, delivering high-quality work in a fast-paced, changing work environment.
  • Ability to comply with handling sensitive and confidential employee data.
Why This Role?

This is an exciting opportunity to join a world-leading gaming content and technology company. As a Service Operations Associate, you will have the chance to develop your skills and knowledge in a dynamic and supportive team environment.

We offer a range of benefits, including a robust benefits package, global career opportunities, and a commitment to diversity and inclusion.

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