EPM Application Expert

17 hours ago

Mumbai, Maharashtra, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Technical Support Specialist

About the Position

We are seeking an experienced EPM support professional to provide comprehensive assistance and troubleshooting for enterprise performance management applications.

  • Provide thorough support for EPM applications, ensuring seamless operations and minimal downtime.
  • Troubleshoot and resolve workflow issues and application errors.
  • Manage and execute change requests, deployments, and implementations as per business needs.
  • Ensure adherence to SDLC processes for all application changes and upgrades.

Key Requirements

  • 4–6 years of experience in EPM application support.
  • Strong understanding of workflow management, issue resolution, and troubleshooting.
  • Hands-on experience with change requests, deployment, and implementation activities.
  • Familiarity with SDLC processes and ITIL best practices.
  • Ability to collaborate with cross-functional teams and stakeholders.

Roles & Responsibilities

  • Collaborate with business users to gather requirements and provide solutions.
  • Perform root cause analysis and implement permanent fixes to recurring issues.
  • Maintain system documentation, knowledge base, and support guidelines.

Key Skills and Attributes

  • EPM application support
  • Workflow troubleshooting & issue resolution
  • Change management, deployment, implementation
  • SDLC process knowledge
  • Problem-solving & analytical skills
  • Strong communication & stakeholder management

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