Customer Service Specialist for Skincare Brand
2 days ago
We are seeking a skilled and customer-focused individual to join our team as a Customer Experience/Support Specialist at Conscious Chemist, a leading skincare brand.
The successful candidate will be responsible for delivering exceptional customer service, resolving inquiries, and driving sales through excellent support and engagement.
This role requires strong communication and interpersonal skills, with the ability to stay product-savvy and answer customer questions effectively.
Key responsibilities include:
- Providing quick and friendly assistance via phone, email, and chat to resolve inquiries and issues
- Spoting sales opportunities during interactions, upselling, cross-selling, and helping achieve revenue targets
- Ensuring a seamless experience, gathering feedback, and building lasting customer relationships to drive loyalty
- Partnering with sales and marketing teams, offering insights to refine customer support, marketing, and product strategies
- Keeping detailed records of customer interactions in CRM, analyzing data, and uncovering trends for continual improvement
To be considered for this role, you should have:
- A Bachelor's degree in Business, Marketing, or a related field
- 1+ years of experience in customer support and sales, preferably within the skincare or beauty industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a customer-centric approach
- Proven track record of achieving sales targets and driving revenue growth
- Proficiency in using CRM software and customer support tools
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
What we offer:
- A competitive salary (approximately ₹12-15 lakhs per annum)
- A comprehensive benefits package, including pf and paid time off
- Opportunities for professional development and career advancement
- A collaborative and inclusive work environment
- The chance to be part of a growing company with a mission to revolutionize the skincare industry
Apply now by submitting your resume and cover letter detailing your relevant experience and explaining why you would be an excellent fit for this role.
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