Customer Experience Coordinator

5 days ago

Panchkula, Haryana, India beBeeCustomerExperience Full time ₹ 80,000 - ₹ 15,00,000
Job Title: Customer Experience Coordinator

We are seeking a highly skilled and enthusiastic Customer Experience Coordinator to play a key role in delivering exceptional customer service and ensuring the smooth operation of our kitchen.

Key Responsibilities:
  • Greet and serve customers with a professional and friendly attitude, providing personalized experiences that drive satisfaction and loyalty.
  • Handle customer orders with accuracy and efficiency, ensuring timely delivery and meeting high standards of quality.
  • Resolve customer queries and complaints in a timely manner, utilizing effective communication and problem-solving skills.
  • Supervise and guide junior team members during shifts, fostering a positive and supportive work environment.
  • Assist in training new staff on food preparation and service standards, promoting consistency and excellence across all aspects of the business.
  • Prepare and cook pizzas, pastas, garlic bread, and beverages according to standard recipes, maintaining high standards of quality and presentation.
  • E nsure consistency in food quality, portion control, and presentation, adhering to health, safety, and sanitation standards at all times.
  • Oversee proper handling, storage, and inventory of ingredients, minimizing waste and optimizing resource utilization.
  • Monitor and restock ingredients and supplies as needed, ensuring seamless operations and minimizing downtime.
  • Ensure adherence to health, safety, and sanitation standards, conducting regular kitchen cleanliness checks and implementing corrective actions as required.
  • Assist with cash handling and processing payments, maintaining accurate records and ensuring financial integrity.
  • Collaborate with team members for smooth operation during busy hours, leveraging strengths and expertise to achieve common goals.
Requirements:
  • 2 years of experience in the food service or hospitality industry, with a proven track record of delivering exceptional customer experiences.
  • Knowledge of pizza, pasta, garlic bread, and beverage preparation, with the ability to adapt to changing menus and promotions.
  • Strong leadership and team coordination skills, with the ability to motivate and empower team members to achieve excellence.
  • Excellent customer service and communication abilities, with the ability to build strong relationships and resolve conflicts effectively.
  • Ability to work in a fast-paced environment and multitask efficiently, prioritizing tasks and managing time effectively to meet deadlines.
  • Familiarity with health and safety guidelines, with the ability to maintain a safe and hygienic working environment.
  • Willingness to work weekends and holidays when required, demonstrating flexibility and adaptability in a dynamic work environment.

Please note that this role requires a strong commitment to teamwork, customer satisfaction, and operational excellence. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

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