Efficient Customer Experience Specialist

2 weeks ago


Panchkula, Haryana, India beBeeService Full time ₹ 15,00,000 - ₹ 19,55,000
Customer Service Role

We are seeking a highly skilled professional to manage customer orders efficiently and reliably. As a key member of our order management team, you will be responsible for ensuring on-time and in-full order execution as agreed with the customer.

Key Responsibilities:
  • Maintain accurate order data in SAP systems, including EDIs, Inbound, Outbound, Schedule Agreements, and proper documentation.
  • Verify Orders, Call Offs, and check for Order inconsistencies and clarification with involved interfaces.
  • Create logistic master data, such as Forwarder, Unloading Point, Sales District, and Partner Functions.
  • Clarify Production Status and Delivery Status with internal interfaces.
  • Manage Backlog, including Allocation Management and pro-active customer communication.
  • Arrange Shipments and Initiate Delivery Requests towards WH and Dispatching.
  • Ensure successful goods receipt at the customer.
  • Provide regular and transparent order book reporting.
  • Prioritize customer orders and Merchandising management.
Additional Responsibilities:
  • Address customer queries about lead time, availability, delivery date, order status, contract price list, products, and services.
  • Listen to customer concerns and respond timely.
  • Provide prices if a predefined standard price list is in place.
  • Offer public information and technical product details after order placement.
  • Catalog alternative products after order placement.
  • Take new product requirements after order placement and forward to Sales.
  • Handle Customer Escalations after Sales agreement and SOP is in place.
  • Manage logistic claims, system entry, and receipt confirmation towards the customer.
  • Handle product, service, and quality complaints with Quality Involvement.


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