Customer Experience Specialist

2 days ago

Panchkula, Haryana, India beBeeCustomerSupport Full time ₹ 8,08,600 - ₹ 20,00,000
Job Overview

We are seeking a dedicated and dynamic professional to handle real-time support tasks, including direct communication with customers and service providers.

Main Responsibilities:
  • Make outbound calls to clients for onboarding, coordination, and feedback collection.
  • Address incoming queries from customers in a professional manner.
  • Maintain detailed records of all communication in internal systems.
  • Assist the operations team with daily tasks and coordination.
  • Participate in field activities, including public interactions, as and when required.
  • Provide feedback to the teams based on customer inputs.

The successful candidate will ensure a smooth and professional customer experience across all touchpoints.

Key Requirements:
  • Strong verbal communication skills in Hindi and English.
  • Familiarity with Microsoft Excel and Google Sheets.
  • Comfortable with making high-volume outbound calls.
  • Willingness to work in-office and occasionally on-field.
  • Ability to multitask and work in a fast-paced environment.
  • Positive attitude, problem-solving mindset, and team spirit.
About the Role:

This is an exciting opportunity to contribute to our mission of providing exceptional customer service. If you have strong communication skills, a positive attitude, and a willingness to learn, we encourage you to apply.

What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for growth and development.
  • A competitive compensation package.
Contact Information:

Please submit your application, including your resume and a cover letter, to us via email. We look forward to hearing from you

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