
Customer Support Specialist
18 hours ago
We are seeking a highly skilled and detail-oriented professional to fill the position of Customer Support Specialist.
The ideal candidate will be responsible for delivering exceptional customer service, addressing queries and concerns, and ensuring seamless coordination between departments to guarantee timely delivery of products.
- Respond to customer inquiries via phone, email, or chat
- Handle and resolve customer complaints and grievances in a professional and timely manner
- Accurately enter and manage customer orders in the system
- Coordinate with internal departments to ensure order processing and delivery deadlines are met
- Provide regular updates to customers on order status and follow up until successful delivery
The selected candidate will possess strong communication and interpersonal skills, proficiency in MS Office, and knowledge of ERP systems. Additionally, they should be able to handle pressure and multitask in a fast-paced environment.
We value a problem-solving mindset with attention to detail and the ability to adapt to changing priorities.
Key Responsibilities:
• Resolve customer issues efficiently and effectively
• Maintain accurate records and data entry
• Foster strong relationships with internal teams and stakeholders
• Collaborate with cross-functional teams to achieve business objectives
• Develop and implement process improvements to enhance efficiency and productivity
Requirements:
• Strong communication and interpersonal skills
• Proficiency in MS Office and ERP systems
• Ability to work under pressure and multitask in a fast-paced environment
• Strong problem-solving skills with attention to detail
• Adaptability and flexibility in a dynamic work environment
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