
Field Support Specialist
2 weeks ago
We are seeking highly skilled professionals to join our dynamic team as Service Coordinators.
Key Responsibilities:- Coordinate post-service activities, including delivery confirmation, engineer planning, installation scheduling, complaint calls, replacements, and any other service call.
- Day-to-day reporting to the Service Head for all cases.
- Liaison between departments and clients to provide the most suitable service within time and cost restraints.
- Over-the-phone handling of installation procedures and complaints.
- Create a stock report and make necessary updates.
- Stay up-to-date on product knowledge and technical solutions to provide informed support.
- Manage and prioritize workflows to ensure timely resolution of service requests.
- Coordinate service requests from customers, including scheduling, dispatching, and follow-up.
- Bachelor's degree in Electronics or Electrical Engineering, Business Administration, Marketing, or a related field.
- 1-2 years of experience in a customer-facing role, service coordination, or customer support role in IFPDs, UPS, Solar Industry. Prefer female candidates.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
- Strong knowledge of electronic products and smart education technology solutions (desirable).
- Strong attention to detail and accuracy.
- Strong customer service skills, with the ability to empathize with customers and resolve issues effectively.
A challenging and rewarding career opportunity with opportunities for growth and development.
How to Apply:Interested candidates should submit their application with a cover letter and CV.
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