Field Support Specialist

2 weeks ago


Panchkula, Haryana, India beBeeCoordinating Full time ₹ 5,00,000 - ₹ 10,00,000
Service Coordinator Role

We are seeking highly skilled professionals to join our dynamic team as Service Coordinators.

Key Responsibilities:
  • Coordinate post-service activities, including delivery confirmation, engineer planning, installation scheduling, complaint calls, replacements, and any other service call.
  • Day-to-day reporting to the Service Head for all cases.
  • Liaison between departments and clients to provide the most suitable service within time and cost restraints.
  • Over-the-phone handling of installation procedures and complaints.
  • Create a stock report and make necessary updates.
  • Stay up-to-date on product knowledge and technical solutions to provide informed support.
  • Manage and prioritize workflows to ensure timely resolution of service requests.
  • Coordinate service requests from customers, including scheduling, dispatching, and follow-up.
Requirements:
  • Bachelor's degree in Electronics or Electrical Engineering, Business Administration, Marketing, or a related field.
  • 1-2 years of experience in a customer-facing role, service coordination, or customer support role in IFPDs, UPS, Solar Industry. Prefer female candidates.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
  • Strong knowledge of electronic products and smart education technology solutions (desirable).
  • Strong attention to detail and accuracy.
  • Strong customer service skills, with the ability to empathize with customers and resolve issues effectively.
What We Offer:

A challenging and rewarding career opportunity with opportunities for growth and development.

How to Apply:

Interested candidates should submit their application with a cover letter and CV.


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