Customer Experience Internship

4 weeks ago

Panchkula, India Deep Connection Innovation Private Limited Full time

Role Overview As a Customer Experience Intern you will play a vital role in supporting our customer engagement and retention strategies You will work closely with the customer success and operations teams to ensure every interaction our customers have with us is seamless empathetic and solution-oriented This internship is ideal for someone passionate about problem-solving communication and learning how businesses create delightful customer journeys Key Responsibilities Assist in handling customer queries via email chat or phone Support the customer success team in onboarding new customers Collect track and analyze customer feedback to identify patterns and improvement areas Create and update FAQs help guides and knowledge base materials Assist in monitoring customer satisfaction metrics e g NPS CSAT Collaborate with product marketing and sales teams to resolve customer concerns Participate in brainstorming sessions to enhance the overall customer journey Skills Qualifications Currently pursuing completed a degree in Business Psychology Communication or related fields Strong verbal and written communication skills Empathy patience and problem-solving ability Comfortable using digital tools CRM spreadsheets support ticket systems training will be provided Proactive detail-oriented and eager to learn What You ll Gain Hands-on experience in customer success and experience management Exposure to real-world problem-solving in a fast-paced environment Mentorship from industry professionals Opportunity to transition into a full-time role based on performance Job Types Full-time Internship Contract length 3 months Pay 9 000 00 - 12 000 00 per month

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