Training and Development Specialist

24 hours ago


Mohali, Punjab, India beBeeDevelopment Full time ₹ 45,00,000 - ₹ 48,00,000

About the Role

The Training and Development Specialist role involves designing and delivering high-quality training programs for new hires, focusing on product knowledge, soft skills, and process orientation.

Key Responsibilities:

  • Design and deliver comprehensive training programs to enhance employee performance and productivity.
  • Develop and maintain engaging training materials, including presentations, manuals, and online resources.
  • Conduct regular performance evaluations to identify areas of improvement for employees' skill development.
  • Collaborate with team members to resolve issues related to product quality, customer satisfaction, or employee performance.
  • Provide coaching sessions to improve communication skills among team members.

Requirements

  • A degree is mandatory.
  • 1-6 years of experience in BPO industry with expertise in KPI analysis, OJT, TNA, and TNI.


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