Expert Technical Case Manager

17 hours ago

Kota, Rajasthan, India beBeeProblemSolver Full time ₹ 80,00,000 - ₹ 1,20,00,000
Senior Technical Support Engineer Job

Technical Support Engineers play a critical role in ensuring seamless interactions between customers, partners, and internal teams.

We are seeking an exceptional Senior Technical Support Engineer to join our team. This role requires a strong background in technical support, excellent problem-solving skills, and the ability to lead case swarming and training sessions for frontline teams.

The ideal candidate will possess expertise in configuring and troubleshooting complex systems, providing best practices to customers, and managing support cases from start to finish. Additionally, they will be responsible for publishing technical documentation and collaborating with engineering on bug fixes and product feature requests.

Sometimes this may involve travel to customer sites to expedite resolution of critical issues.

  • Provide Advanced Technical Support to customers and partners
  • Lead case swarming and training sessions for frontline teams
  • Collaborate with engineering on bug fixes and product feature requests
  • Manage support cases to ensure timely resolution and follow-up
  • Publish Technical Documentation and Bulletins

As a Senior Technical Support Engineer, you will have the opportunity to work with cross-functional teams, contribute to process improvements, and help shape the future of cybersecurity.

At our organization, we value diversity and inclusion. We strive to create a workplace where everyone feels welcome and valued. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

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