
Spare Parts Coordinator
2 days ago
Customer Service Coordinator
Role Overview:The Customer Service Coordinator will oversee the end-to-end planning, coordination, and delivery of customer service spare parts. This role requires collaboration with internal departments such as engineering, production, logistics, and quality management, along with external suppliers, to ensure timely availability and dispatch of CS parts.
Key Responsibilities:- ECO/EVO Coordination:
- Participate in ECO (Engineering Change Order) and EVO meetings.
- Create new parts, BOMs, and packaging in R2P.
- Plan for phase-in and phase-out activities for CS parts.
- Material & Production Planning:
- Plan and procure CS parts (in-house and supplier-based).
- Oversee in-house production (e.g., tubs, panel bodies) and programming.
- Plan spare parts for refurbishment stock.
- Order Delivery & Logistics:
- Plan dispatches to CS Mumbai and CS Fürth.
- Manage production order conversion, delivery note, and E-way bill generation.
- Support SCL in delivery processes.
- Master Data & BOM Management:
- Track and update routing, costing, and MRP for new part numbers.
- Field Issue Support:
- Resolve open eFSB calls related to field issues.
- CS Production Planning:
- Release production orders, update CS delivery reports, review open orders.
- Create CAM orders for production.
- Cross-functional Coordination:
- Conduct regular meetings with CFT for CS-related planning and issue resolution.
- Key Internal Communication:
- Daily/Weekly Interaction: With DE, PD, IN/SM-CSL, APT, QM, PCS-LOP for technical and delivery coordination. With RAP/OP-SCP for SA creation. With suppliers for material procurement.
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