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Customer service planner

4 weeks ago

Chennai, Tamil Nadu, India BSH Home Appliances Group Full time

Job Title: Customer Service Planner

Location: Chennai Appliance Park

Department: Supply Chain – CS Parts Planning (SC4P)

Employment Type: Full-Time

Job Summary:

We are seeking a highly organized and proactive Customer Service Planner to manage the end-to-end planning, coordination, and delivery of Customer Service (CS) spare parts. The role requires close collaboration with internal departments such as Engineering, Production, Logistics, and Quality Management, along with external suppliers, to ensure timely availability and dispatch of CS parts. This is a key support role in enhancing customer satisfaction and product lifecycle support.

Key Responsibilities:

ECO/EVO Coordination:

  • Participate in Engineering Change Order (ECO) and Engineering Variation Order (EVO) meetings.
  • Create new parts, BOMs, and packaging in R2P.
  • Plan for phase-in and phase-out activities for CS parts.

Material & Production Planning:

  • Plan and procure CS parts (in-house and supplier-based).
  • Oversee in-house production (e.g., tubs, panel bodies) and programming.
  • Plan spare parts for refurbishment stock.

Order Delivery & Logistics:

  • Plan dispatches to CS Mumbai and CS Fürth.
  • Manage production order conversion, delivery note, and E-way bill generation.
  • Support SCL in delivery processes.

Master Data & BOM Management:

  • Track and update routing, costing, and MRP for new part numbers.

Field Issue Support:

  • Resolve open eFSB (electronic Field Service Bulletins) calls related to field issues.

CS Production Planning:

  • Release production orders, update CS delivery reports, review open orders.
  • Create CAM orders for production.

Cross-functional Coordination:

  • Conduct regular meetings with CFT (Cross-Functional Team) for CS-related planning and issue resolution.

Key Internal Communication:

  • Daily/Weekly Interaction:
  • With DE, PD, IN/SM-CSL, APT, QM, PCS-LOP for technical and delivery coordination.
  • With RAP/OP-SCP for SA creation.
  • With suppliers for material procurement.

Qualifications & Experience:

  • Education: Diploma/Degree in Engineering or related discipline.
  • Experience: 2–5 years in spare parts planning, production planning, or material management in a manufacturing environment.
  • Tools & Knowledge:
  • Proficient in material & production planning modules.
  • Experience in BOM creation, routing, and master data handling.
  • Knowledge of iService, R2P system, and Eway bill handling.

Required Competencies:

  • Continuous improvement mindset
  • Problem-solving & accountability
  • Effective cross-functional communication
  • Respectful & collaborative approach
  • Technical knowledge of spare part lifecycle and systems

Why Join Us?

This is a fantastic opportunity for professionals who thrive in a structured yet dynamic environment and want to make an impact in customer support operations through efficient spare parts management.