Car Support Specialist

3 days ago

Malappuram, Kerala, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 6,00,000
About The Role

This is an incredible opportunity for someone who is looking to make a huge impact, within a start-up that aims to simplify the life of all car owners across the UK and EU.

  • As part of our Customer Support team, you will manage any escalated queries from our customers regarding our service and will liaise with our garage partners to provide a solution – monitoring the customers' complaint from start to finish to ensure it is resolved in a timely manner.

Your main duties and responsibilities will include:

  • Escalated customer query resolution (UK customers)
  • Liaising with UK garage partners to agree solutions and monitor complaint progress to ensure actions are completed on time
  • Resolving complaints as quickly as possible while meeting SLAs related to response times and complaint closure
  • Trend analysis of complaints and collaboration with the Customer Service Team Lead to reduce repeated complaints by identifying root causes and suggesting process improvements where applicable
  • Assisting the Customer Service team in handling general customer queries, including managing incoming calls, emails, and live chat requests when necessary
Requirements

You will need:

  • Excellent communication skills to effectively handle customer queries and resolve issues in a timely manner
  • Able to work under pressure and prioritize tasks to meet deadlines
  • Strong problem-solving skills to identify and resolve customer complaints efficiently
  • Ability to collaborate with the Customer Service team to achieve shared goals
  • Familiarity with CRM software or similar tools to manage customer interactions
Benefits

We offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A supportive and dynamic team environment
  • The chance to make a real impact in the lives of our customers
About Us

We are a leading provider of [service] solutions dedicated to simplifying the lives of car owners across the UK and EU. Our mission is to deliver exceptional customer experiences through innovative solutions and outstanding support.

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