Insurance Quality Assurance Expert

4 days ago


Dombivli, Maharashtra, India beBeeQuality Full time ₹ 80,00,000 - ₹ 1,20,00,000
Senior Quality Assurance Specialist

We are seeking a highly skilled professional to fill the role of Senior Quality Assurance Specialist. The ideal candidate will be responsible for ensuring that customer interactions meet the highest standards through effective call quality monitoring, process improvement, and MIS reporting.

The successful candidate will be accountable for:

  • Monitoring calls, evaluating agent performance, and providing constructive feedback to enhance customer satisfaction.
  • Maintaining compliance with regulatory requirements, quality parameters, and business guidelines.
  • Conducting calibration sessions with team leaders and trainers to ensure consistency in quality standards.
  • Preparing MIS/Quality reports highlighting trends and insights to inform business decisions.
  • Identifying areas for improvement and recommending process enhancements to drive efficiency and productivity.
  • Supporting training needs based on quality observations to ensure staff development.
  • Developing and maintaining quality documentation to facilitate continuous improvement initiatives.

The ideal candidate should possess:

  • A graduate degree in any discipline.
  • 5-8 years of experience in a Quality function, preferably in Insurance/BFSI.
  • Strong knowledge of call auditing, quality frameworks, and compliance standards.
  • Excellent communication and analytical skills.
  • Proficiency in MS Excel/MIS reporting.
  • Flexibility to work in rotational/night shifts.

This is an exciting opportunity for a motivated and detail-oriented individual to make a positive impact on our organization's success.



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