Senior Quality Assurance Lead

14 hours ago


Dombivli, Maharashtra, India beBeeQuality Full time ₹ 20,00,000 - ₹ 25,00,000
Job Opportunity

We are seeking a highly experienced Senior Quality Assurance Lead to join our team. This is an exciting opportunity for a skilled professional to lead and manage a team of quality assurance analysts, driving excellence in audit processes and underwriting procedures.

About the Role

The successful candidate will be responsible for managing a team of senior quality assurance analysts who perform independent QA audits on underwriting work done by business process outsourcing partners. They will oversee quality assurance activities across key underwriting back-office processes, ensuring accuracy, consistency, and completeness of audit findings for complex cases.

Responsibilities
  • Manage a team of senior quality assurance analysts performing independent QA audits.
  • Oversee quality assurance activities across key underwriting back-office processes.
  • Monitor team productivity, manage audit sampling volumes, and ensure timely completion of reviews and continuous capability development.
  • Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions.
Requirements
  • Bachelor's degree required; insurance certifications like ACII, CPCU preferred.
  • 10-12 years of experience in P&C industry operations, including 4 years overseeing QA function and managing high-performing teams.
  • Proven expertise in underwriting processes for different geography regions and business lines.
  • Familiarity with vendor governance and multi-tier QA environments.
Key Skills
  • Excellent knowledge of underwriting processes, policy documentation, and insurance regulatory compliance.
  • Strong attention to detail and ability to drive root cause analysis and process improvements.
  • High attention to detail and ability to manage high volumes of complex audits.
  • Excellent understanding of QA methodologies, audit frameworks, and compliance protocols.


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