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14 hours ago
We are seeking a highly experienced Senior Quality Assurance Lead to join our team. This is an exciting opportunity for a skilled professional to lead and manage a team of quality assurance analysts, driving excellence in audit processes and underwriting procedures.
About the RoleThe successful candidate will be responsible for managing a team of senior quality assurance analysts who perform independent QA audits on underwriting work done by business process outsourcing partners. They will oversee quality assurance activities across key underwriting back-office processes, ensuring accuracy, consistency, and completeness of audit findings for complex cases.
Responsibilities- Manage a team of senior quality assurance analysts performing independent QA audits.
- Oversee quality assurance activities across key underwriting back-office processes.
- Monitor team productivity, manage audit sampling volumes, and ensure timely completion of reviews and continuous capability development.
- Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions.
- Bachelor's degree required; insurance certifications like ACII, CPCU preferred.
- 10-12 years of experience in P&C industry operations, including 4 years overseeing QA function and managing high-performing teams.
- Proven expertise in underwriting processes for different geography regions and business lines.
- Familiarity with vendor governance and multi-tier QA environments.
- Excellent knowledge of underwriting processes, policy documentation, and insurance regulatory compliance.
- Strong attention to detail and ability to drive root cause analysis and process improvements.
- High attention to detail and ability to manage high volumes of complex audits.
- Excellent understanding of QA methodologies, audit frameworks, and compliance protocols.
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