Senior Customer Service Specialist

5 days ago

Guntur, Andhra Pradesh, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

Job Opportunity

We are seeking a dedicated and detail-oriented customer service professional to fill this position.


About the Role:

  • Provide top-notch customer support via various communication channels.
  • Manage and resolve issues related to missing packages, damaged products, and incorrect orders.
  • Process and manage customer orders on our e-commerce platform, including handling returns, exchanges, and refunds.
  • Coordinate with shipping vendors to track down and resolve delivery issues efficiently.
  • Proactively identify and resolve potential issues before they escalate, ensuring a smooth customer experience.
  • Maintain clear, concise, and empathetic communication with customers at all times.
  • Accurately document all customer interactions and resolutions.


Required Skills and Qualifications:

  • Bachelor's degree in a relevant field.
  • 1-2 years of proven experience in e-commerce operations.
  • Strong attention to detail and accuracy.
  • Excellent organizational and time-management skills.
  • Ability to work independently and as part of a team.
  • Fluent written and spoken English language skills.


Benefits

This role offers opportunities for growth and development within a dynamic organization.

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